How do I create an account?
Click Create account on the top-right, verify your email, and complete basic profile details. Where required, identity verification is prompted in-app.
What countries do you support?
Availability varies by region and product. You’ll see eligible features during onboarding. If something isn’t available in your region, we’ll show alternatives where possible.
What is Auto-Invest and how does DCA work?
Auto-Invest lets you allocate a fixed amount on a schedule (e.g., weekly). This approach—known as dollar-cost averaging—helps reduce timing risk by spreading entries over time.
Can I pause or edit my Auto-Invest plan?
Yes. You can pause, resume, or update amounts/frequency anytime. Risk prompts are shown before changes take effect.
What are Bundles?
Bundles allow you to diversify across curated assets with a single plan. Rebalancing logic can help maintain target allocations over time.
How do you protect my account?
We use defense-in-depth security, including device checks, session/IP monitoring, and encryption. Risk prompts appear before sensitive actions, and you can enable extra alerts.
Can I use self-custody?
Yes, where supported. We provide guidance for hardware/software wallets and emphasize secure backup practices for seed phrases.
Why do I need to verify my identity?
Identity verification helps meet compliance requirements and keeps accounts safer. Verification levels may unlock higher limits and additional features.
How long does verification take?
Many users complete basic verification in minutes. If manual review is required, we’ll notify you in-app and via email.
What fees should I expect?
Fees are shown upfront before confirmation. They can vary by product, asset, region, and payment method.
Are there deposit or withdrawal limits?
Limits depend on your verification level, asset, and region. You can view your current limits in Settings → Account.
Why is market data different from other sites?
Sources and calculation methods differ. We reconcile multiple feeds and show transparent change windows (1h/24h/7d) where relevant.
I can’t log in / the app looks off. What should I try?
Try refreshing, clearing cache, or a different browser/device. If it persists, contact Support with your device, browser version, and a screenshot.
